Return Policy
Returns
- Our return policy lasts 14 days. If 14 days have gone by since you received the item, we cannot offer you a exchange, unfortunately. ALL ORDERS ARE FINAL AND NON-REFUNDABLE. Store credit may be offered on a case by case basis.
- To be eligible for a return, your item(s) must be unused in the same condition that you received it and be in the original packing.
- Your item must be sent back to us in the original packaging to the address we provide.
For all Order Return inquiries, please email apparelguerilla@yahoo.com
Damaged/Missing Items
If for some reason your order arrived damaged or contained missing items, we will be happy to provide you with a replacement ASAP. Please contact our support team to make the Damaged/Missing Item Claim. When you email us be sure to put Damaged/Missing Item Claim in the subject email so we can tend to this ASAP!
Sample Scenarios
"My tracking information says delivered but didn’t receive it yet."
If we’ve confirmed with the post office and shipping carrier that the item has been delivered with a specific date, time and location. We are not responsible for missing items upon delivery.
If our shipping carrier or post office cannot confirm the item was delivered. You need to contact us and report it, we will then make the arrangements to send you another one or refund ASAP.
If the package was delivered to the exact same address the buyer provided us with and it was the wrong address entered by mistake, we won’t be able to be held responsible for that mistake. However we always like to take care of our customers, so if this mistake was to happen on your behalf we will work with you to ensure you still get your item at a discounted rate! However this is at our customer support teams discretion, so please double check the shipping address whenever you are inserting your information at checkout. If you feel you have made an address error CONTACT US IMMEDIATELY so we can get it taken care of prior to processing the order.
Don't hesitate to contact us anytime, we provide some of the best customer service an online store can provide! We also pride ourselves in our professionalism and fast response times with our 24/7 email support!
Shipping
You will be responsible for paying for your own shipping cost for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you bought the item on a free shipping promotion you are still subject to cover the necessary shipping on the item.